Junior Customer Service Officer
My Hello Communications PLC
Business
Logistics Management
Addis Ababa
0 years - 2 years
1 Position
2025-10-17
to
2025-11-08
monitor customer service
Social Science
Full Time
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Job Description
We are seeking a highly motivated and experienced Junior Customer Service Officer
Required Number: 1
Duties & Responsibilities:
Respond to customer inquiries and provide information about our logistics services, including shipping, tracking, and delivery schedules.
Handle customer complaints and issues in a professional and timely manner, striving to achieve satisfactory resolutions.
Coordinate with internal departments, such as operations teams, to ensure smooth and efficient order fulfilment and delivery.
Assist in processing customer orders, including order entry, tracking, and updating shipment status.
Collaborate with the sales team to support customer retention and identify opportunities for upselling or cross-selling logistics services.
Communicate with clients to provide updates on their shipments, address any delays or issues, and ensure a positive customer experience.
Contribute to the development and improvement of customer service processes and procedures.
Job Requirement:
Education: Educational Background in a related field of study
Experience: 0-2 years
How to Apply:
Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot.
Fields Of Study
Social Science
Skills Required
monitor customer service
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