Job Expired

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Junior Customer Service Officer

Ahununu Trading PLC

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Business

Business Administration

Addis Ababa

2 Positions

2025-02-03

to

2025-03-03

Required Skills

exercise patience

manage customer service

handle customer complaints

guarantee customer satisfaction

show empathy

Fields of study

Business Administration

Full Time

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Job Description

Under the general direction and supervision of Air mail operation department, Junior customer Service officer is responsible for delivering outstanding performance in a forwarding and logistics environment, providing exemplary service to our customers through effective management and direct client relationship.

Position Title: Junior Customer Service Officer

Direct Report to: Air mail Operation Department Manager.

Sector: Business

Required Number: 2

Detail Duties and Responsibilities:

  • Process customer orders accurately and efficiently, ensuring timely delivery and addressing any discrepancies or concerns

  • Identify and resolve customer complaints and concerns effectively, escalating issues to the appropriate channels when necessary to ensure customer satisfaction.

  • Maintain accurate and up-to-date customer records and documentation, including contact information, inquiries, and resolutions.

  • Serves as front desk officer for all business enquiries.

  • Handle all customers of the company service requests

  • Plan and track shipments

  • Update and Monitor picking accuracy and warehouse activities.

  • Liaise and Coordinate with warehouse and transport team to insure smooth delivery.

  • Investigate and resolve orders/deliveries which are late.

  • Process orders and transactions

  • Handle customers complain   

  • Collect and analyze customer feed backs.

  • Deliver information about companies offering.

  • Respond to customer reviews.

  • Receive and lead client according to their request.

  • Maintain a positive emphatics and professional attitude toward customers at all-time.

  • Communicate with customers through various channels.

  • Process orders, forms, applications and requests.

  • Provide feedback on the efficiency of the customer service process

  • Ensure customer satisfaction and provide professional customer support.

  • Create and maintain reports on customer’s interactions.

  • Encourage customers to complete satisfaction survey.

  • Make recommendation to managers to improve customer's experience.

Job Requirements:

  • Education: Bachelor’s degree or TVET Level 5 in business administration, communication, or related field preferred.

  • Skills: Excellent communication skills (both verbal and written), strong problem-solving abilities, attention to detail, ability to multitask and prioritize in a fast-paced environment.

  • Technical Proficiency: Proficiency in basic computer applications and customer relationship management (CRM) software.

  • Experience: 0 - 2 years of Previous experience in customer service or related field is a plus but not required for fresher positions.

Desired Skills:

  • Empathy and patience in dealing with customer concerns and complaints.

  • Proactive and customer-focused

How to Apply:

Fields Of Study

Business Administration

Skills Required

exercise patience

manage customer service

handle customer complaints

guarantee customer satisfaction

show empathy

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