company-logo

Junior Customer Service Officer

Ahununu Trading PLC

job-description-icon

Business

Business Administration

Addis Ababa

0 years - 2 years

2 Positions

2025-02-03

to

2025-03-03

Required Skills

exercise patience

manage customer service

handle customer complaints

guarantee customer satisfaction

show empathy

+ show more
Fields of study

Business Administration

Full Time

Share

Job Description

Under the general direction and supervision of Air mail operation department, Junior customer Service officer is responsible for delivering outstanding performance in a forwarding and logistics environment, providing exemplary service to our customers through effective management and direct client relationship.

Position Title: Junior Customer Service Officer

Direct Report to: Air mail Operation Department Manager.

Sector: Business

Required Number: 2

Detail Duties and Responsibilities:

  • Process customer orders accurately and efficiently, ensuring timely delivery and addressing any discrepancies or concerns

  • Identify and resolve customer complaints and concerns effectively, escalating issues to the appropriate channels when necessary to ensure customer satisfaction.

  • Maintain accurate and up-to-date customer records and documentation, including contact information, inquiries, and resolutions.

  • Serves as front desk officer for all business enquiries.

  • Handle all customers of the company service requests

  • Plan and track shipments

  • Update and Monitor picking accuracy and warehouse activities.

  • Liaise and Coordinate with warehouse and transport team to insure smooth delivery.

  • Investigate and resolve orders/deliveries which are late.

  • Process orders and transactions

  • Handle customers complain   

  • Collect and analyze customer feed backs.

  • Deliver information about companies offering.

  • Respond to customer reviews.

  • Receive and lead client according to their request.

  • Maintain a positive emphatics and professional attitude toward customers at all-time.

  • Communicate with customers through various channels.

  • Process orders, forms, applications and requests.

  • Provide feedback on the efficiency of the customer service process

  • Ensure customer satisfaction and provide professional customer support.

  • Create and maintain reports on customer’s interactions.

  • Encourage customers to complete satisfaction survey.

  • Make recommendation to managers to improve customer's experience.

Job Requirements:

  • Education: Bachelor’s degree or TVET Level 5 in business administration, communication, or related field preferred.

  • Skills: Excellent communication skills (both verbal and written), strong problem-solving abilities, attention to detail, ability to multitask and prioritize in a fast-paced environment.

  • Technical Proficiency: Proficiency in basic computer applications and customer relationship management (CRM) software.

  • Experience: 0 - 2 years of Previous experience in customer service or related field is a plus but not required for fresher positions.

Desired Skills:

  • Empathy and patience in dealing with customer concerns and complaints.

  • Proactive and customer-focused

How to Apply:

Fields Of Study

Business Administration

Skills Required

exercise patience

manage customer service

handle customer complaints

guarantee customer satisfaction

show empathy

Related Jobs

3 days left

Iceaddis IT Consultancy plc.

Creative Hub Ethiopia Director

Director

time-icon

Full Time

7 yrs

1 Position

Addis Ababa

about 3 hours left

Circle Consult

Associate Business Analyst

Business Analyst

time-icon

Full Time

1 yrs

1 Position

Addis Ababa

about 3 hours left

Dashen Bank

Branch Manager -I

Branch Manager

time-icon

Full Time

7 yrs

1 Position

Mekelle

1 day left

Save the Children

Senior Expert for Private & Corporate Fundraising

Fundraising and Partnership Officer

time-icon

Full Time

6 - 8 yrs

1 Position

Addis Ababa

1 day left

Get -As international PLC

Business Analyst Manager

Business Analyst

time-icon

Full Time

6 yrs

1 Position

Addis Ababa

1 day left

Get -As international PLC

General Service and Property Administration Head

Property Administration Officer

time-icon

Full Time

6 yrs

1 Position

Addis Ababa