Under the general direction and supervision of Air mail operation department, Junior customer Service officer is responsible for delivering outstanding performance in a forwarding and logistics environment, providing exemplary service to our customers through effective management and direct client relationship.

Position Title: Junior Customer Service Officer

Direct Report to: Air mail Operation Department Manager.

Sector: Business

Required Number: 2

Detail Duties and Responsibilities:

• Process customer orders accurately and efficiently, ensuring timely delivery and addressing any discrepancies or concerns

• Identify and resolve customer complaints and concerns effectively, escalating issues to the appropriate channels when necessary to ensure customer satisfaction.

• Maintain accurate and up-to-date customer records and documentation, including contact information, inquiries, and resolutions.

• Serves as front desk officer for all business enquiries.

• Handle all customers of the company service requests

• Plan and track shipments

• Update and Monitor picking accuracy and warehouse activities.

• Liaise and Coordinate with warehouse and transport team to insure smooth delivery.

• Investigate and resolve orders/deliveries which are late.

• Process orders and transactions

• Handle customers complain   

• Collect and analyze customer feed backs.

• Deliver information about companies offering.

• Respond to customer reviews.

• Receive and lead client according to their request.

• Maintain a positive emphatics and professional attitude toward customers at all-time.

• Communicate with customers through various channels.

• Process orders, forms, applications and requests.

• Provide feedback on the efficiency of the customer service process

• Ensure customer satisfaction and provide professional customer support.

• Create and maintain reports on customer’s interactions.

• Encourage customers to complete satisfaction survey.

• Make recommendation to managers to improve customer's experience.

Job Requirements:

• Education: Bachelor’s degree or TVET Level 5 in business administration, communication, or related field preferred.

• Skills: Excellent communication skills (both verbal and written), strong problem-solving abilities, attention to detail, ability to multitask and prioritize in a fast-paced environment.

• Technical Proficiency: Proficiency in basic computer applications and customer relationship management (CRM) software.

• Experience: 0 - 2 years of Previous experience in customer service or related field is a plus but not required for fresher positions.

Desired Skills:

• Empathy and patience in dealing with customer concerns and complaints.

• Proactive and customer-focused

How to Apply:

• Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot