Job Expired
IT Support and Operation Head
Steely RMI PLC
ICT
Computer Science and Information Technology
Addis Ababa
6 years - 8 years
1 Position
2025-02-21
to
2025-03-07
computer science
operations department processes
administer ICT system
manage ICT project
Computer science
Full Time
Share
Job Description
The IT Support and Operations Head is responsible for leading and overseeing the IT support, operations, and infrastructure management within an organization. This role involves managing a team of IT support professionals, ensuring the effective operation of IT systems, providing technical assistance to staff, and optimizing IT processes for improved performance and efficiency.
Duties and Responsibilities:
Lead and manage the IT support and operations team, ensuring the provision of high-quality technical support to end-users across the organization.
Oversee the installation, configuration, and maintenance of hardware, software, network systems, and IT infrastructure.
Develop and implement IT support policies, procedures, and best practices to enhance operational efficiency and service delivery.
Manage IT service desk operations, ensuring timely resolution of issues, tracking of support requests, and maintaining service level agreements (SLAs).
Develop and maintain an IT disaster recovery plan to minimize downtime and ensure business continuity in case of system failures or emergencies.
Job Requirements:
Education: Master's or Bachelor's Degree in Computer Science or in a related field of study
Experience: 6 years for Master's and 8 years for Bachelor's Degree out of which 4 years in IT Support Managerial Capacity
How to Apply:
Please use HaHujobs primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot
Fields Of Study
Computer science
Skills Required
computer science
operations department processes
administer ICT system
manage ICT project
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