Job Expired
Call Center Agent
Ahununu Trading PLC
Business
Marketing and Business
Addis Ababa
1 years - 1 years
2 Positions
2024-08-17
to
2024-09-02
Marketing
Full Time
Share
Job Description
Under the general direction and supervision of the COORDINATOR, CALL CENTER AGENT is responsible for place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and a member of the primary contact team for consumers interested in the service we offer and will be responsible for assisting them in completing purchases online and over the phone, also inform customers of the service terms and features and project a professional company image through voice and online interactions.
Duties & Responsibilities
Answer incoming calls and respond to customer’s emails.
Manage and resolve customer complaints.
Sell service and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources.
Manage inbound and/or outbound calls.
Follow various communication scripts when speaking to a caller.
Identify customer needs, answer questions and solve problems.
Up-sell services when possible.
Build sustainable customer relationships.
Other duties as assigned
Job Requirements
Education: Bachelor's Degree in Business related field of study with relevant work experience.
Required Experience: 1 year and above
How to Apply
Submit your resume and cover letter detailing your relevant experience and qualifications via email: Ahununuhrgstigist@gmail.com or robel@ahununu.net
Fields Of Study
Marketing
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