Under the general direction and supervision of the COORDINATOR, CALL CENTER AGENT is responsible for place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and a member of the primary contact team for consumers interested in the service we offer and will be responsible for assisting them in completing purchases online and over the phone, also inform customers of the service terms and features and project a professional company image through voice and online interactions.

Duties & Responsibilities

• Answer incoming calls and respond to customer’s emails.

• Manage and resolve customer complaints.

• Sell service and place customer orders in the computer system.

• Identify and escalate issues to supervisors.

• Provide service information to customers.

• Research required information using available resources.

• Research, identify, and resolve customer complaints using applicable software.

• Route calls to appropriate resources.

• Manage inbound and/or outbound calls.

• Follow various communication scripts when speaking to a caller.

• Identify customer needs, answer questions and solve problems.

• Up-sell services when possible.

• Build sustainable customer relationships.

• Other duties as assigned

Job Requirements

• Education: Bachelor's Degree in Business related field of study with relevant work experience.

• Required Experience: 1 year and above

How to Apply

• Submit your resume and cover letter detailing your relevant experience and qualifications via email: Ahununuhrgstigist@gmail.com or robel@ahununu.net