The receptionist and travel coordinator responsible for handling a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans& visa process .

Required Gender: Only female candidate

Duties and Responsibilities:

Travel Desk Responsibilities:

• Travel Ticket:- Research and compare available travel to identify the best available option for each travel need , Booking depending on Proposed date, Process the ticket, Prepare the all necessary documents, get approval and sending payment confirmation letter to the travel agent & Follow-up the payment

• Travel Visa Requesting & Follow up Process: - Contact and get details information from the request Embassy, prepare documents, process and follow-up

• Hotel Reservation for Guest: - Choosing the hotel, collect preform invoice, send for approval, Booking, preparing confirmation letter and settle the payment

• Yearly Hotel agreement renews: - Select hotels (location, quality and price), Collect preform form hotels, if needed attending meetings, submit the proposal and getting approval from the immediate supervisor/ managers and sign off the contract.

Receptionist Responsibilities:

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

• Answering screening and forwarding incoming phone calls

• Provide basic and accurate information in person or via phone /email

• Ensure reception area is tidy and presentable, with all necessary stationery and material

• Maintain office security by following safety procedures and controlling access via reception desk

• Schedule appointment for guests ensuring that they are booked for correct service at the most convenient times

• Check guests in and out of their appointment, keep tracking of their service history and preferences

• Perform other clerical receptionist duties such as filling, photocopying and faxing 

• Provide excellent customer services to guests

• Handle guest questions and concerns promptly, professionally and courteously 

• Handle customers complaints or concerns in professional and tactful manner, escalating them to the manager

• Collect monthly report from each location/ department & report to the concerned party.

• Perform other duties as and when assigned 

Job Requirements

• Education: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field of study

• Experience: Minimum of 4 - 7 years relevant experience (Experience in a corporate company is preferable)

Required Skills:

• Excellent communication and customer service skills.

• Strong organizational skills and attention to detail.

• Proficiency in travel booking systems and Microsoft office application

How to Apply:

• Submit your CV and application letter with supporting documents via email: admin@bekdesgroup.com

• Note: Use "receptionist and Travel coordination” as the subject line of your email!