Job Expired
IT Support and Operation Head
Steely RMI PLC
ICT
Computer Science and Information Technology
Addis Ababa
6 years - 8 years
1 Position
2024-10-02
to
2024-10-08
Computer science
Full Time
Share
Job Description
An IT operations manager supervises the performance and infrastructure of a company's IT systems. Their role involves ensuring that the IT systems, networks, servers and software applications meet the organisation's business needs by functioning efficiently and effectively.
Duties and Responsibilities:
Manages the incident, service request, and problem management (ITIL) processes.
Coordinates periodic brainstorming sessions to identify fixes or workarounds for recurring issues and problems.
Acts as the key escalation point of contact for major incidents.
Analyzes call reports identifying root cause for improvement and supervise the creation of various reports pertaining to process and productivity.
Job Requirements:
Education: MSc/BSc in Computer Science or related Fields
Experience: 8/6 relevant work experience, out of which 4 years in IT support managerial capacity
How to Apply:
Please use HaHujobs primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot
Fields Of Study
Computer science
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