Job Expired

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Junior Customer Service Officer

Ahununu Trading PLC

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Business

Business Administration

Addis Ababa

1 years - 1 years

2 Positions

2024-11-22

to

2024-12-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

We are looking for a reliable and customer-oriented Customer service officer to join our team. and have

Required Number: 2

Place of Work: Merkato

Duties and Responsibilities:

  • Respond to customer inquiries and provide information about our logistics services, including shipping, tracking, and delivery schedules.

  • Receive and hand over client’s shipment properly.

  • On handover package from client counting, checking the item and requesting receipts or letter is expected.

  • Generate daily branch shipment Manifest to head office.

  • Handle customer complaints and issues in a professional and timely manner, striving to achieve satisfactory resolutions.

  • Issue receipts to customer based on the company stated price list for cash, credit and COD shipments.

  • Coordinate with internal departments, such as operations teams, to ensure smooth and efficient order fulfilment and delivery.

  • Report issues related to cash register and any other finance case to finance team and immediate supervisor.

  • Assist in processing customer orders, including order entry, tracking, and updating shipment status.

  • Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system.

  • Collaborate with the sales team to support customer retention and identify opportunities for upselling or cross-selling logistics service.

  • Communicate with clients to provide updates on their shipments, address any delays or issues, and ensure a positive customer experience.

  • Contribute to the development and improvement of customer service processes and procedures.

  • Deposit daily sales amount to the bank and report the list with excel to finance team.

  • Print Z report every end of the day.

  • Facilitate any task comes from direct leader.

Job Requirements:

  • Education: Bachelor's Degree in Business Administration or in a related field of study

  • Expereince: minimum of 1 year experience in customer service or related positions.

How to Apply:

Fields Of Study

Business Administration

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