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Junior Customer Service Officer

My Hello Communications PLC

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Business

Business Management

Debre Birhan,Assosa,Gambela,Gondar,Jimma,Kombolcha,Jijiga,Hawassa,Adama,Dire Dawa,Nekemte,Dessie,Bahir Dar,Arbaminch

0 years - 1 years

14 Positions

2025-11-04

to

2025-11-22

Required Skills

monitor customer service

Fields of study

Business

Full Time

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Job Description

we are seeking Junior customer service Officer to provide excellent customer service and to respond to customer inquiries and provide information about our logistics services, including shipping, tracking, and delivery schedules.

Required Number: 14

Location: Gonder, Dessie, Kombolcha, Bahirdar, Debre birhan, Adama, Hawassa, Jigjiga, Diredewa, Gambella,Jimma, Assosa, Nekemt, Arba minch,

Gender: Female

Duties & Responsibilities:

  • Respond to customer inquiries and provide information about our logistics services, including shipping, tracking, and delivery schedules.

  • Receive and hand over client’s shipment properly.

  • On handover package from client counting, checking the item and requesting receipts or letter is expected.

  • Handle customer complaints and issues in a professional and timely manner, striving to achieve satisfactory resolutions.

  • Issue receipts to customer based on the company stated price list for cash, credit and COD shipments.

  • Coordinate with internal departments, such as operations teams, to ensure smooth and efficient order fulfilment and delivery.

  • Report issues related to cash register and any other finance case to finance team and immediate supervisor.

  • Assist in processing customer orders, including order entry, tracking, and updating shipment status.

  • Collaborate with the sales team to support customer retention and identify opportunities for upselling or cross-selling logistics service.

  • Communicate with clients to provide updates on their shipments, address any delays or issues, and ensure a positive customer experience.

Job Requirement:

  • Education: Bachelor's Degree in Business in a related field of study

  • Experience: 0-1 years

How to Apply:

Fields Of Study

Business

Skills Required

monitor customer service

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