We are seeking an experienced Operations Manager to join our fast-growing food delivery company. As the Operations Manager, you will be responsible for overseeing and managing all aspects of our delivery operations, including logistics, customer service, and driver management. Your goal will be to ensure that our customers receive the best possible delivery experience while optimizing operational efficiency

Duties & Responsibilities:

• Plan a strong strategic document and implementation plan, providing strategic guidance to the operations team. Collaborate effectively with other departments, including Development, Sales, and Marketing, ensuring seamless coordination for overall business success.

• Develop and implement efficient operational policies and procedures to enhance workflow and productivity.

• Oversee transportation, distribution, and supply chain operations, optimizing logistics for reduced lead times and improved delivery efficiency.

• Analyse data to make data-driven decisions, address operational challenges, and provide recommendations for increased performance. Upon receiving approval, proceed with the implementation, and if necessary, be prepared to defend the proposed plan when required.

• Provide guidance, coaching, and performance feedback to team members, ensuring alignment with organisational goals.

• Collaborate with different departments to achieve optimal work production and smooth workflow.

• Design and execute customer service strategies, ensuring high-quality standards and meeting customer expectations.

• Implement and maintain quality control measures across operations.

• Manage day-to-day activities of customer-facing teams, ensuring consistency and alignment with organisational objectives.

• Promote a customer-centric business approach, focusing on delivering exceptional service.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree preferred).

• 3+ years of experience as an operations specialist preferably in a business focused on supply chains and logistics.

• Project management and leadership experience with a demonstrated history of successful implementation

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Knowledge of industry-specific regulations and best practices.

• Proficiency in using relevant software and tools for data analysis and reporting.

How to apply:

• Register using the following link CLICK HERE or Submit your CV via email: hr@chipchip.social