ISON Xperiance Ethiocall PLC
Business
Marketing Management
Addis Ababa
0 years
100 Positions
2025-05-10
to
2025-05-30
establish customer rapport
communicate with customers
maintain high quality of calls
Marketing
Marketing Management
Full Time
Share
Job Description
iSON Xperience`s Ethio-call plc. is interested to hire 100 enthusiastic and customer-focused individuals to join our team as Call Center Representatives in Addis Ababa. If you are fluent both in Amharic and Afan Oromo (Oromiffa) and have a passion for delivering excellent customer service, we want to hear from you!
Required Number: 100
Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
Ensures consistently imparts the correct product and services information during each call.
Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.
Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
Accurately tags each call as per defined tagging list/CRM tagging list.
Ensure that the quality of each call is in compliance with predefined quality parameters.
Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilises the relevant tools and resources provided by the Company to respond to customer queries and requests.
Ensure strict adherence to established attendance schedules.
Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.
Provides the relevant reports on a daily basis – where applicable.
Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.
Maintain a cordial relationship with All line of report/support staffs.
Education: Bachelor's Degree in any field.
Expereince: Fresh graduates are encouraged to apply.
Language Required: Amharic and Afan Oromo (Mandatory); additional languages such as English, Somali or Tigrigna are a plus.
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications.
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Ability to maintain a calm disposition particularly in stressful work situations.
Displays a positive attitude; ability to remain positive and energetic throughout a work day.
Updates self on products and services by reading new product information; and participating in training opportunities Updates own market intelligence on comparative product and services
WORK CONDITIONS:
Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center
Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot
Fields Of Study
Marketing
Marketing Management
Skills Required
establish customer rapport
communicate with customers
maintain high quality of calls
Related Jobs
about 19 hours left
Minaye PLC
Marketing Intern
Internship
Internship
0 yrs
1 Position
Currently pursuing or Completed a Degree in Marketing, Business, Statistics or in a related field of study Duties & Responsibilities: - Assist in conducting market research and competitive analysis. - Collect, interpret, and present marketing data (e.g., campaign performance, customer insights). - Assist in preparing detailed reports and presentations for stakeholders. - Support digital marketing efforts (social media, email campaigns, SEO, etc.). - Collaborate with the team on brainstorming and strategy development.
3 days left
Yimaru Academy
Marketing Manager
Marketing Manager
Full Time
2 - 3 yrs
1 Position
Bachelor's Degree in Marketing, Business, Communication or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement comprehensive marketing plans - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance.
4 days left
Natural.et
Shop Sales For Natural Supplements Store
Sales Person
Full Time
0 yrs
1 Position
Completion of 12th Grade Required Gender: Female Working hours: Monday to Saturday, 2:30 in the morning to 12:30 in the Evening. Duties & Responsibilites: - In person sales with clients who come to shop. - Store Keeping and Stock Managment. - Tiktok Account Managment. - Live product selling on Tiktok - Making product videos on Tiktok. - Managing motorist - Submitting daily and weekly reports Required Skills: - The applicant needs to be fast learner, good at reading and writing proper English. - Needs to have a well working smart phone with a second sim card. - The person needs to dress properly suitable for shop. - Priority for persons with previous sales experience jobs. - Priority for applicants with previous do Tiktok or short videos online.
5 days left
Minaye PLC
Trend Researcher and Analysis officer
Analysis Officer
Full Time
0 - 2 yrs
3 Positions
Bachelor's Degree in Design, Marketing, Sociology, Trend Forecasting or in a related field of study with relevant work experience Duties & Responsibilities: - Research and identify current and emerging trends in design, interiors, materials, color palettes, sustainability, and consumer behavior. - Track industry reports, social media trends, trade shows, and cultural shifts. - Compile insights into clear and visually compelling trend reports and presentations. - Work closely with design, marketing, and product teams to align strategies with trends. - Assist in maintaining a trend library and database. Required Skills: - Strong observational, analytical, and visual communication skills. - Interest in furniture, interior design, fashion, or consumer lifestyle is highly desirable. - Familiarity with tools like Pinterest, WGSN, Instagram, Behance, and design blogs. - Proficient in Microsoft Office, Google Workspace, and presentation tools (e.g., PowerPoint, Canva, or InDesign).
5 days left
Amesco Construction and Trading PLC
Marketing Manager
Marketing Manager
Full Time
3 - 5 yrs
1 Position
Bachelor's Degree in Marketing, Business Administration or in a related field of study with relevant work experience in a marketing management role Duties & Responsibilites: - Develop and implement strategic marketing plans aligned with business objectives - Manage and optimize multi-channel marketing campaigns (Digital, Social Media, Email, Content, Events) - Conduct market research and competitive analysis to identify trends and opportunities - Create compelling content and messaging that resonates with our target audience - Manage and track marketing budgets and provide regular reports on performance - Collaborate with cross-functional teams Required Skills: - Strong understanding of digital marketing principles and best practices - Excellent written and verbal communication skills
6 days left
Boss Paint Factory
Paint Sales
Sales Officer
Full Time
1 - 3 yrs
1 Position
Master's or Bachelor's Degree in Marketing, Marketing Management, Sales or in a related field of study with relevant work experience preferably in paint manufacturing. Duties & Responsibilites: - Responsible for implementing sales and marketing strategies to maximize revenue - Develop and maintain client relationships, coordinate marketing campaigns, and support brand awareness - Execute sales plans - Develop and maintain strong relationships with clients, agents, and distributors - Conduct market research to identify new -markets