Call Center Representative
ISON Xperiance Ethiocall PLC
Business
Marketing Management
Addis Ababa
0 years
100 Positions
2025-05-10
to
2025-05-30
establish customer rapport
communicate with customers
maintain high quality of calls
Marketing
Marketing Management
Full Time
Share
Job Description
iSON Xperience`s Ethio-call plc. is interested to hire 100 enthusiastic and customer-focused individuals to join our team as Call Center Representatives in Addis Ababa. If you are fluent both in Amharic and Afan Oromo (Oromiffa) and have a passion for delivering excellent customer service, we want to hear from you!
Required Number: 100
Duties and Responsibilities:
Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
Ensures consistently imparts the correct product and services information during each call.
Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.
Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
Accurately tags each call as per defined tagging list/CRM tagging list.
Ensure that the quality of each call is in compliance with predefined quality parameters.
Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilises the relevant tools and resources provided by the Company to respond to customer queries and requests.
Ensure strict adherence to established attendance schedules.
Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.
Provides the relevant reports on a daily basis – where applicable.
Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.
Maintain a cordial relationship with All line of report/support staffs.
Job Requirements:
Education: Bachelor's Degree in any field.
Expereince: Fresh graduates are encouraged to apply.
Language Required: Amharic and Afan Oromo (Mandatory); additional languages such as English, Somali or Tigrigna are a plus.
Required Skills:
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications.
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Ability to maintain a calm disposition particularly in stressful work situations.
Displays a positive attitude; ability to remain positive and energetic throughout a work day.
Updates self on products and services by reading new product information; and participating in training opportunities Updates own market intelligence on comparative product and services
WORK CONDITIONS:
Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center
How to Apply:
Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot
Fields Of Study
Marketing
Marketing Management
Skills Required
establish customer rapport
communicate with customers
maintain high quality of calls
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