Job Expired

company-logo

Call Center Representative

ISON Xperiance Ethiocall PLC

job-description-icon

Business

Marketing Management

Addis Ababa

100 Positions

2025-05-10

to

2025-05-30

Required Skills

establish customer rapport

communicate with customers

maintain high quality of calls

Fields of study

Marketing

Marketing Management

Full Time

Share

Job Description

iSON Xperience`s Ethio-call plc. is interested to hire 100 enthusiastic and customer-focused individuals to join our team as Call Center Representatives in Addis Ababa. If you are fluent both in Amharic and Afan Oromo (Oromiffa) and have a passion for delivering excellent customer service, we want to hear from you!

Required Number: 100

Duties and Responsibilities:

  • Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

  • Ensures consistently imparts the correct product and services information during each call.

  • Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.

  • Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

  • Accurately tags each call as per defined tagging list/CRM tagging list.

  • Ensure that the quality of each call is in compliance with predefined quality parameters.

  • Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

  • Utilises the relevant tools and resources provided by the Company to respond to customer queries and requests.

  • Ensure strict adherence to established attendance schedules.

  • Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.

  • Provides the relevant reports on a daily basis – where applicable.

  • Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.

  • Maintain a cordial relationship with All line of report/support staffs.

Job Requirements:

  • Education: Bachelor's Degree in any field.

  • Expereince: Fresh graduates are encouraged to apply.

  • Language Required: Amharic and Afan Oromo (Mandatory); additional languages such as English, Somali or Tigrigna are a plus.

Required Skills:

  • Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

  • Good typing speed and computer skills, particularly with regard to Microsoft office applications.

  • Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

  • Ability to maintain a calm disposition particularly in stressful work situations.

  • Displays a positive attitude; ability to remain positive and energetic throughout a work day.

  • Updates self on products and services by reading new product information; and participating in training opportunities Updates own market intelligence on comparative product and services

WORK CONDITIONS:

  • Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays

  • To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center

How to Apply:

Fields Of Study

Marketing

Marketing Management

Skills Required

establish customer rapport

communicate with customers

maintain high quality of calls

Related Jobs

4 days left

Forward Logistics Technologies

Social Media Host and Content Creator

Social Media Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor's Degree or Diploma in Marketing, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Regular all social media content creator. - Host and appear in social media videos (Reels, TikToks, YouTube Shorts, etc.) - Develop creative content ideas aligned with brand goals and audience interests - Plan, script, film, and edit engaging short-form and long-form videos - Collaborate with the marketing and design team to maintain a consistent brand voice - Monitor trends, analytics, and engagement metrics to improve performance - Represent the brand professionally and authentically across platforms.

Addis Ababa

5 days left

ANDEMAMMA Manufacturing PLC

Marketing Officer

Marketing Officer

time-icon

Full Time

5 yrs

3 Positions


BA Degree in Marketing or in a related field of study with relevant work experience Gender: Female Working Hours: Monday to Friday: 2:30 AM – 11:30 AM (Local time) - Saturday: 2:00 AM – 6:00 AM (Local time)

Addis Ababa

8 days left

NIQU SAVING AND CREDIT

Marketing and Sales Specialist

Marketing Officer

time-icon

Full Time

0 yrs

20 Positions


Bachelor's Degree in a related field of study Duties and Responsibilities: - Promoting the association's products and services such as savings accounts and loan options - Membership recruitment and support. Identifying and attracting potential members through active programs and campaigns. - Promote the benefits of saving, borrowing and investing with the association. Coordinate events such as workshops, exhibitions or open days to showcase the association's services. - Enhance the image and reputation of the association through public relations and brand development. - Sales activities: Sell the association's products to members and new customers. - Member education and awareness: Educate members and potential customers about the association's mission, benefits, and offerings. Prepare informational materials such as brochures, flyers, and presentations. - Monitoring and Reporting: Monitor the performance of sales and marketing initiatives against set targets. Prepare reports for management on campaign results, sales figures, and market insights. Suggest insights from reports to refine strategies.

Addis Ababa

13 days left

Alfa Multimedia Service and Alfa Digital

Graphics Designer and Content Creator

Graphic Designer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Brainstorm with operations manager and rest of the team to develop brand Identity representations for Alfa’s digital platforms (digital posters, promotional mockups)  - Develop mockups and other designs to be used to promote Alfa Digital solutions  - Transform concepts to Graphic design to fit in to print and digital marketing solutions required by clients.     - Developing concepts, graphics and layouts for product illustrations and company brand identities.  - Preparing rough drafts of material based on brainstormed ideas - Develop and implement a data-driven digital marketing strategy across various channels, including social media (e.g., TikTok Facebook, Instagram, YouTube and marketplaces), email marketing and SEO - Track and analyze campaign performance using analytics tools, identify trends, and make data-driven recommendations for improvement. - Stay up-to-date on the latest digital marketing trends and technologies. - The DM should be available in the chosen communication channels Note: Additional graphics and content design training is a plus

Addis Ababa

about 19 hours left

Rest Investment and Business Group

Customer Service and Market Research Team Supervisor

Marketing Specialist

time-icon

Full Time

7 yrs

1 Position


Bachelor's Degree in Marketing Management, or in a related field of study with relevant work experience.

Addis Ababa

about 19 hours left

Ovid Trade House

Marketing Department Head

Marketing Manager

time-icon

Full Time

10 yrs

1 Position


Bachelor's Degree in Marketing, Communications or in a related field of study with relevant work experience, out of which 4 years in a managerial or leadership role. Duties and Responsibilities: - Strategy & Planning: Develop, implement, and manage strategic marketing plans, budgets, and campaigns (online/offline) for property launches and ongoing sales. - Digital Marketing: Oversee SEO, SEM, social media (content & ads), email marketing, website management, and analytics to drive engagement and conversions. - Sales Alignment: Collaborate closely with sales teams to generate leads, support agent efforts, and align marketing with sales targets.

Addis Ababa