Job Expired

company-logo

Call Center Representative

ISON Xperiance Ethiocall PLC

job-description-icon

Business

Marketing Management

Addis Ababa

100 Positions

2025-05-10

to

2025-05-30

Required Skills

establish customer rapport

communicate with customers

maintain high quality of calls

Fields of study

Marketing

Marketing Management

Full Time

Share

Job Description

iSON Xperience`s Ethio-call plc. is interested to hire 100 enthusiastic and customer-focused individuals to join our team as Call Center Representatives in Addis Ababa. If you are fluent both in Amharic and Afan Oromo (Oromiffa) and have a passion for delivering excellent customer service, we want to hear from you!

Required Number: 100

Duties and Responsibilities:

  • Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

  • Ensures consistently imparts the correct product and services information during each call.

  • Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.

  • Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

  • Accurately tags each call as per defined tagging list/CRM tagging list.

  • Ensure that the quality of each call is in compliance with predefined quality parameters.

  • Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

  • Utilises the relevant tools and resources provided by the Company to respond to customer queries and requests.

  • Ensure strict adherence to established attendance schedules.

  • Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.

  • Provides the relevant reports on a daily basis – where applicable.

  • Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.

  • Maintain a cordial relationship with All line of report/support staffs.

Job Requirements:

  • Education: Bachelor's Degree in any field.

  • Expereince: Fresh graduates are encouraged to apply.

  • Language Required: Amharic and Afan Oromo (Mandatory); additional languages such as English, Somali or Tigrigna are a plus.

Required Skills:

  • Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

  • Good typing speed and computer skills, particularly with regard to Microsoft office applications.

  • Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

  • Ability to maintain a calm disposition particularly in stressful work situations.

  • Displays a positive attitude; ability to remain positive and energetic throughout a work day.

  • Updates self on products and services by reading new product information; and participating in training opportunities Updates own market intelligence on comparative product and services

WORK CONDITIONS:

  • Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays

  • To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center

How to Apply:

Fields Of Study

Marketing

Marketing Management

Skills Required

establish customer rapport

communicate with customers

maintain high quality of calls

Related Jobs

4 days left

Red Stars Holding Company

Director, Marketing and Promotion

Director

time-icon

Full Time

6 - 10 yrs

1 Position


PhD, Master's Degree or Bachelor's Degree in Marketing Management, Supply Chain Management, Economics or in a related field of study with relevant work experience.

Addis Ababa

4 days left

Yimaru Academy

Marketing Officer

Marketing Officer

time-icon

Full Time

1 - 3 yrs

1 Position


Bachelor’s Degree in Marketing, Communication, Digital Media or in a related field of study with relevant work experience Duties & Responsibilities: - Plan and execute marketing and digital campaigns to promote Yimaru’s programs and products. - Build brand awareness through targeted online and offline strategies that introduce Yimaru’s mission to new audiences. - Manage and grow Yimaru’s social media platforms (YouTube, TikTok, Instagram, Facebook, Telegram) to drive engagement and visibility. - Work closely with the content creation and video teams to ensure consistency in messaging, design, and tone. - Support community engagement and partnership initiatives that enhance awareness and trust. - Monitor campaign performance and analyze digital metrics to optimize content and outreach. - Write compelling and clear copy for posts, visuals, ads, and awareness materials. - Stay informed about digital marketing trends and apply creative ideas that resonate with learners and educators.

Addis Ababa

4 days left

Red Stars Holding Company

Senior Sales Officer

Sales Officer

time-icon

Full Time

4 - 6 yrs

3 Positions


Master's Degree or Bachelor's Degree in Marketing Management, Supply Chain Management, Economics or in a related field of study with relevant work experience

Addis Ababa

5 days left

Apex ET Trading PLC

Senior Sales Officer

Sales Officer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Marketing, Management, Communications or in a related field of study with relevant work experience Commission: 3% on closed salary Duties & Responsibilities: - Prospect and Generate Leads: Identify and approach potential clients across industries, using outbound outreach, networking, and inbound inquiries - Sales Execution: Pitch and close advertising contracts ranging from 6 to 12 months. - CRM Management: Maintain accurate, up-to-date records of all leads, opportunities, meetings, and contracts in the company's CRM system. - Client Interaction: Conduct regular client visits (minimum 10 per week) to pitch, follow up, and build relationships. - Sales Targets: Close 2–3 contracts per month, with a monthly revenue target - Outreach Activity: Make 30–50 weekly outreach attempts via calls emails and in-person engagements to ensure a strong sales pipeline. - Reporting: Submit concise, structured sales reports every Friday, detailing outreach, deal status, and next step

Addis Ababa

6 days left

Yimaru Academy

Marketing Officer

Marketing Officer

time-icon

Full Time

1 - 3 yrs

1 Position


Bachelor’s Degree in Marketing, Communication, Digital Media or in a related field of study with relevant work experience Duties & Responsibilities: - Plan and execute marketing and digital campaigns to promote Yimaru’s programs and products. - Build brand awareness through targeted online and offline strategies that introduce Yimaru’s mission to new audiences. - Manage and grow Yimaru’s social media platforms (YouTube, TikTok, Instagram, Facebook, Telegram) to drive engagement and visibility. - Work closely with the content creation and video teams to ensure consistency in messaging, design, and tone. - Support community engagement and partnership initiatives that enhance awareness and trust. - Monitor campaign performance and analyze digital metrics to optimize content and outreach. - Write compelling and clear copy for posts, visuals, ads, and awareness - Stay informed about digital marketing trends and apply creative ideas that resonate with learners and educators.

Addis Ababa

7 days left

Hosea Real Estate

Marketing Section Head

Marketing Manager

time-icon

Full Time

4 - 6 yrs

1 Position


Bachelor's Degree in Marketing, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement marketing strategies aligned with business objectives. - Manage the marketing budget and track ROI on campaigns. - Conduct market research and analyze customer behavior trends. - Oversee branding, advertising, and promotional activities. - Collaborate with sales and product teams to align marketing initiatives. - Manage external agencies, vendors, and partnerships - Monitor KPIs, prepare marketing reports, and provide insights for management. - Lead campaigns across digital, social media, mainstream, print, and events

Addis Ababa