After-Sales Quality & Operations Audit Officer
Minaye PLC
Business
Business Administration
Addis Ababa
2 years
3 Positions
2025-07-28
to
2025-08-02
Time Management
Business Administration
Industrial Engineering
Full Time
Share
Job Description
To ensure operational excellence by auditing and evaluating the execution of after-sales processes—including distribution, assembly, and customer service—against company standards. The role involves identifying gaps, root causes, and improvement opportunities to enhance efficiency, compliance, and customer satisfaction.
Required Number: 3
Duties and Responsibilities:
Verify alignment between distribution plans and actual execution.
Assess timeliness, accuracy, and condition of delivered products.
Investigate deviations (delays, damages, mishandling) and recommend corrective actions.
Audit assembly schedules vs. completion rates and workmanship standards.
Conduct on-site inspections using checklists to evaluate quality, safety, and adherence to SOPs.
Report recurring defects and collaborate with technical teams for resolution.
Monitor complaint resolution timelines against SLAs.
Validate closed cases via call-backs or system reviews to ensure satisfactory outcomes.
Identify trends (e.g., repeat complaints) and escalate systemic issues.
Perform RCA (5 Whys, Fishbone) on recurring operational failures.
Map process delays in logistics, assembly, or service workflows and propose solutions.
Prepare daily/weekly audit reports with findings, KPIs, and improvement recommendations.
Ensure SOP compliance and document process gaps for training/redesign.
Review distribution logs, assembly checklists, and complaint records.
Conduct spot checks, staff interviews, and customer follow-ups.
Update issue trackers and escalate critical risks to management.
Job Requirement:
Qualifications & Skills:
Education: Bachelor’s in Industrial Engineering, Business Administration, or related field.
Experience: 2+ years in operations audit, quality assurance, or after-sales roles.
Technical Skills: Advanced Excel, ERP systems, audit methodologies (RCA, Lean).
Soft Skills: Analytical mindset, strong communication, and cross-functional collaboration.
How to Apply:
Submit your CV and cover letter to hcminayee@gmail.com with the subject “After-Sales Audit Officer Application
Fields Of Study
Business Administration
Industrial Engineering
Skills Required
Time Management
Related Jobs
6 days left
Hohete Tibeb Share Company
Senior Planning & Change Management Officer
Planning Officer
Full Time
6 - 8 yrs
1 Position
Master's or Bachelor's Degree in Management, Business Administration, Economics or in a related field of study with relevant work experience
13 days left
Betty's Organic
Supervisor
Supervisor
Full Time
0 - 3 yrs
1 Position
Educational Background in a related field of study with relevant work experience Duties & Responsibilities: - Supervise and motivate a team of 7 employees to ensure smooth daily operations. - Monitor product quality, stock handling, and timely order preparation. - Communicate effectively with management and customers (both local and expatriate). - Train, coach, and support staff to improve efficiency and morale. - Maintain cleanliness, safety, and adherence to company policies.
16 days left
INTNOM IMPORT AND EXPORT
Office Assistant and Administration
Office Assistant
Full Time
2 - 4 yrs
1 Position
Bachelor’s Degree in Business Administration, Management or in a related field of study with relevant work experience Duties & Responsibilities: - Answer and direct phone calls and emails in a professional manner. - Organize and maintain physical and electronic files. - Handle incoming and outgoing mail and deliveries. - Perform general office duties such as scanning, photocopying, and printing. - Assist in scheduling meetings and appointments. - Maintain inventory of office supplies and reorder as needed. - Support staff with document preparation and reports. - Provide customer service to visitors and clients. - Assist with basic bookkeeping tasks if required. - Ensure office areas are clean and organized. Oversee day-to-day office operations and administrative processes. - Manage office budgets, billing, and bookkeeping.
about 22 hours left
East African Trading House PLC
Senior Category Manager
Manager
Full Time
12 yrs
1 Position
Bachelor's Degree in Procurement, Marketing, Business Administration, Logistics or in a related field of study with relevant work experience Duties and Responsibilities: - Lead and execute category management strategies aligned with market trends and company goals. - Oversee supplier sourcing, pricing, budgeting, and performance evaluation. - Define and refine merchandising strategies, product ranges, and pricing models.
about 22 hours left
Kerchanshe Trading PLC
Trainee Graduates
Internship
Internship
1 yrs
20 Positions
Bachelor's Degree in Public Administration, Accounting, Business Administration, Human Resource, Management, Accounting & Finance, Marketing management, Information Technology, Business Management, Logistics & Supply Chain Management, or in a related field of study with a CGPA of 3.00 and above Graduates of the year 2025 G.C
about 22 hours left
Frontieri Consult
Director of Strategy and Transformation
Director
Full Time
8 yrs
1 Position
Master’s Degree in Business Administration, Management or in a related field of study with relevant work experience