Job Expired
Help Desk Executive Operation
Xcel Tech Solution plc
Business
Secretarial, Admin and Clerical
Addis Ababa
0 years - 2 years
1 Position
2024-05-02
to
2024-05-07
Operations Monitoring
Electrical Engineering
Full Time
Birr 11500
Share
Job Description
Handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Duties & Responsibilities
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Update Customer base with new customer information
Update existing customer information
Update all calls received on Navision. Does this sound better?
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Collect and preserve the job cards and signoff documentations for future reference
Required Competencies
Speaking , Listening , Reading and Writing well English.
MS office (Word, Excel, Power point).
Job Requirements
3rd Degree and above in Electrical Engineering field of study.
Experience
0-2 years of experience in similar role.
How to Apply
Submit your application letter along with your CV via email: hr@xceltech.et
N.B: Additional education certificate is not mandatory to attach
Fields Of Study
Electrical Engineering
Skills Required
Operations Monitoring
Related Jobs
6 days left
CorpsAfrica/Ethiopia
Executive Assistant
Assistant
Full Time
3 yrs
1 Position
Bachelor's Degree in Human Resource Management, Administration or in a related field of study with relevant work experience Duties & Responsibilites: - Manage the Country Director’s calendar, schedule meetings, and coordinate appointments. - Prepare reports, presentations, and briefing materials for internal and external meetings. - Oversee day-to-day administrative functions and ensure office operations run smoothly. - Maintain a system for tracking correspondence, prioritizing tasks, and following up on outstanding matters to ensure prompt responses. - Manages staff recruitment process, which includes evaluation of the position to be advertised, drafting and posting the vacancy announcement, management of the selection process, and conducting reference and medical checks. - Maintain accurate and up-to-date employee records and the Staff Handbook
about 5 hours left
Nib Insurance Company
Executive Secretary(Administrative Assistant)
Secretary
Full Time
1 - 4 yrs
1 Position
Bachelor's Degree or Diploma in Administrative Science or in a related field of study with relevant work experience, out of which 2 years as a Secretary II
about 5 hours left
Sole Water
Secretary
Secretary
Full Time
3 yrs
1 Position
Diploma in Secretarial Science and Office Management, IT, or in a related field of study with relevant work experience
1 day left
Jemea Trading PLC
Executive secretary
Secretary
Full Time
8 yrs
1 Position
TVET Level IV or Diploma in Secretarial & Office Management, or in a related field of study with relevant work experience
1 day left
Neway Challenge Academy
Executive Secretary
Secretary
Full Time
2 - 4 yrs
3 Positions
BA Degree or Diploma in Secretarial Science or in a related field of study with relevant work experience
1 day left
Neway Challenge Academy
Secretary
Secretary
Full Time
2 yrs
3 Positions
BA Degree or Diploma in Secretarial Science and Office Management or in a related field of study with relevant work experience